horecabooking.com - Privacy policy

This website (http://hp-udm-ubp2023.horecabooking.com) is operated by horecabooking.com for and on behalf of Hersonissos Palace Hotel.

horecabooking.com is a full service online booking engine solution for the hospitality industry brought to you NOETIK.

Privacy policy

We highly value your trust in choosing horecabooking.com booking engine for your online hotel reservation. Therefore, we will duly and diligently safeguard and protect the privacy and confidentiality of your personal details (including your credit card details).

This privacy policy applies to all of our services (whether accessed or made available online or through any other platform or device (hereafter collectively referred to as the "booking engine")).

Information collection

When you make a reservation for a hotel (or any other type of accommodation), you will be asked to complete online forms providing for: your name, (business or private) email address, (mobile, home or office) telephone number, country of residence, (home or office) address details and to the extent available, reservation preferences. This information is required to process, book and complete your reservation (including the sending of a confirmation email of the booking to you).

Disclosure of personal details

For our services, we shall collect for the following purposes the following information:

Reservation orders: For the purposes of completing your booking and save for disclosures required by law, criminal investigations, subpoenas or court orders, we will only disclose your name, contact details to the relevant hotel with which a booking is made.

Visitor's registration, log in and use of "cookies": For (improvement of) our service and product, we use (temporary and persistent) cookies, authorised third parties cookies and/or other technologies to collect non-personally identifiable data such as IP address, browser type and Internet Service Provider (ISP) and (for users of our service through a mobile device) Unique Device Identifier, Operating System and Latitude/Longitude (the "Non-PII"). This non-personally identifiable data helps us to track browsing behaviour and to monitor and record the visits and use of our website(s).

In order to understand how people use our booking engne and for marketing analysis and quality improvement purposes, we collect, record, process and use on an anonymous basis various data and information, such as the total amount of transactions, viewed web pages, referring/exit pages, platform type, date/time stamp information.

About cookies: Cookies are text files stored at your computer, either temporary or persistent on your hard drive. Cookies are used for authenticating, session tracking (state maintenance) and maintaining specific information about the use and users of our booking engine, such as site preferences or the contents of their electronic shopping carts. Cookie files may also be placed at your computer by our trusted third-party advertising companies for the purposes as set out in this paragraph. The data collected by these cookies are completely anonymous.

Protect and safeguard your online privacy

Please note that, in accordance with European personal data protection laws, strict security procedures are observed within horecabooking.com to prevent personal data misuse and unauthorised access.

Protect and secure your credit card information

In order to protect and safeguard the personal data provided to us, we have implemented and use appropriate business systems and procedures.

We do not collect or store any credit card information on our sites. All credit card payments are handled through Paypal, Eurobank ProxyPay, 2CO, AlphaBank DeltaPay and Winbank Paycenter. We never see that info. Whenever you are asked to enter credit card details you are redirected to the corresponding payment page of Paypal, Eurobank, AlphaBank, 2CO or Winbank Paycenter.

Furthermore, we have implemented and use security procedures and technical and physical restrictions for accessing and using personal information. Only authorised employees are permitted to access personal information for performing their duties in respect to our services.

Our server and network are protected by firewalls against unauthorised access and we have intrusion detection systems that monitor and detect unauthorised (attempts to) access or misuse our servers.

Control over your data

You always have the right to review the personal data you have stored with us. You can request your personal data by emailing us at: info@noetik.gr. Please state 'request personal data' in the subject line of your email.

If your personal data is incorrect, we will change it upon your request. You can also ask horecabooking.com to remove your personal data from its database by sending us an email to the aforementioned email address.

When does horecabooking.com send you emails?

After you have made a booking, you will receive a confirmation message with all the information about your booking. You may take this confirmation to the hotel as proof of the reservation. Shortly prior to your arrival date we may send you an email which may include information on your destination and may provide certain information and offers (including third party offers to the extent that you have actively opted in for this information) relevant to your booking and destination.

Contact

The horecabooking.com service is brought to you by NOETIK. NOETIK is the responsible party for the processing of the personal data. NOETIK is a private company, incorporated under the laws of Greece and has its offices at 106, Syngrou Avenue, 117 41, Koukaki Athens, Greece.

If you have any suggestions or remarks about this privacy statement, please send an email to: info@noetik.gr

We are at all times entitled to change the way we collect, transmit and process the personal information and such other information as we may deem necessary. This Privacy Statement may therefore be amended from time to time in order to reflect the latest changes.